Returns and Refund Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Reach out to say hi or ask a question to a member of our friendly customer service team.
(03) 9584 2066
31/328 Reserve Road Cheltenham, VIC 3192
WHAT ARE YOUR SHIPPING COSTS?
You can find more detail about our shipping policies here.
WHAT CURRENCY ARE YOUR PRICES IN?
All prices in the store are in Australian Dollar.
WHATS THE RETURNS AND REFUNDS POLICY? IS MY ORDER PROTECTED?
Your purchase is protected every time you buy with us. We want you to love everything you choose from our store. That's why we offer a refund policy which you can find here.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal, debit and credit cards (Visa, Mastercard, American Express), Shopify Pay and Apple Pay.
BUYING & ORDERING
Once you are done choosing… we know, it’s hard, so many wonderful things to choose from, you just select the products you want and add them to the cart. Once you have all your products, you can proceed to the checkout where you will add your shipping information, then select your shipping and payment methods. Remember, your purchase is protected and encrypted.
Orders are normally processed in 24-48 hours. Custom orders may take a bit longer. After that, we will ship the product to the address you specified during checkout and will provide your tracking number so you can follow your package.