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Returns and Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

As well as the rights you have under the Australian Consumer Law, our Returns and Refunds Policy provides you with additional benefits.

 

PROCESS FOR RETURNS

Please contact our Customer Service Team, during business hours (AEST), on (03) 9584 2066 or on websales@rogerarmstrong.com.au before returning any goods.

An official Roger Armstrong Return Authorisation (RA) number is required for all returns, replacement products and refunds. Where a member of our Customer Service team has provisionally determined that a product is defective or a return is warranted, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Roger Armstrong within 14 calendar days of the RA being issued.

Refunds will only be offered via the original payment method, including credit cards and specifically the original card.

DEFECTS

If your purchase is in any way faulty, not fit for the purpose intended or does not match the description, we will reimburse you for the costs of returning the product to us and arrange for the product to be repaired or replaced, or you can elect to have your money refunded. This will be refused if the product is determined to have been damaged due to inappropriate use.

CHANGE OF MIND

If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original unmarked packaging within 14 days of purchase for replacement or refund of the purchase price (excluding delivery charges). Risk of loss or damage to the goods will not be assumed by us until the item has been received at our warehouse.

Roger Armstrong reserves the right to charge additional postage and handling charges for product exchanges that are not the result of product defect or our cause.

Unless the product is defective, no refunds or exchanges will be offered for products:

  • that have be worn or washed; or

  • where the packaging has been damaged or

  • if accessories that were originally shipped with the Product are missing.

RETURN AUTHORISATION NUMBERS

An official Roger Armstrong Return Authorisation (RA) number is required for all returns, replacement products and refunds. Where a member of our Customer Service team has provisionally determined that a product is defective or a return is warranted, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Roger Armstrong within 14 calendar days of the RA being issued. All Products must be suitably packed in the original, unmarked packaging including all accessories that were originally shipped with the Product. Any missing items will affect the refund amount.

Roger Armstrong reserves the right to charge additional postage and handling charges for product exchanges that are not the result of product defect or our cause.

No refunds or exchanges will be offered for products that have be worn or washed.

No refunds or exchanges will be offered on products or any garments where the packaging has been damaged.

Refunds will only be offered via the original payment method, including credit cards and specifically the original card.

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